Shipping policy

Shipping Policy

Shipping Information

Thank you for shopping with The Wool Hut Cornwall.

We aim to dispatch all orders as quickly as possible while ensuring your products are carefully packed.

Standard Delivery

• £4.99
• Estimated delivery: 3–5 business days
• FREE on orders over £60.00

Express Delivery

• £6.99
• Estimated delivery: 1–2 business days

Please note that delivery times are estimates and may vary during busy periods, bank holidays, or due to circumstances outside our control.

Order Processing

Orders are usually processed within 1–2 business days.

Orders placed on weekends or UK public holidays will be processed on the next working day.

Delivery Area

We currently ship throughout the United Kingdom.

If you require shipping outside the UK, please contact us before placing your order.

Tracking

Where available, tracking information will be provided once your order has been dispatched.

Delayed or Lost Deliveries

While we work closely with our delivery partners, delays can occasionally occur.

If your order has not arrived within 10 working days of dispatch, please contact us and we will investigate with the courier.

Incorrect Delivery Information

Please ensure your delivery address is correct before completing your purchase.

The Wool Hut Cornwall cannot be held responsible for delays or additional charges caused by incorrect address details supplied by the customer.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and include photographs of both the packaging and the damaged item(s). We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your delivery, please contact us using the details provided on our Contact page.